Are Velvé products suitable for all skin types?
Yes! Velvé is inclusive and designed for all people, skin types, and tones.
Is Velvé a “clean” skincare brand?
Absolutely. Our products are crafted with natural African botanicals and safe, non-toxic, environmentally friendly ingredients. They are free from harmful chemicals, synthetics, and toxins.
Why are Velvé products fragrance-free?
To prioritize your skin’s health and minimize potential irritations or allergic reactions, we do not use synthetic fragrances. Any scent you may notice comes naturally from the blend of ingredients and African botanicals in our formulations.
Do Velvé products have an expiration date?
Velvé products are formulated without heavy, potentially harmful preservatives. For maximum efficacy, we recommend using them within 12 months of opening. When stored properly in a cool, dry place out of direct sunlight, our products are guaranteed shelf-stable for up to 12 months.
Can Velvé products be used while pregnant or nursing?
Our formulas are crafted without harsh preservatives or chemicals, making them safe for use. However, we always recommend consulting with your physician to ensure they align with your individual needs during pregnancy or nursing.
Where do you ship?
We currently ship within the United States and Canada. We’re excited to expand to additional countries soon! If there’s a destination you’d like us to prioritize, let us know at talktous@velveskin.com
When will my order ship?
We aim to get your products to you quickly! Orders take 2-4 business days to process. Once your package ships, you’ll receive an email from orders@velveskin.com with your tracking number and delivery details.
Where is my package?
You’ll receive an email with a tracking number once your order ships. Use this number with our shipping provider to track the status and location of your package.
What is your return policy?
Your happiness matters to us! If you're not completely satisfied, email us within 14 days of purchase at orders@velveskin.com. Please provide your name, order number, items to return and reason for return. Refunds apply to the product cost only (shipping fees are non-refundable) and are valid for unopened, undamaged items returned in their original packaging within 14 days of purchase. There is a $5 processing fee per order for all returns. All duos, sets, gift cards, e-gift cards, items purchased with a promo code, and select merchandise are final sale. Return shipping is at the expense of the customer.
Do you test on animals?
Never. At Velvé, we uphold cruelty-free practices at every stage of product development. We also ensure that all our third-party partners meet the same ethical standards.
When will you launch more products?
We’re always innovating and working on expanding the Velvé collection. Stay updated on upcoming launches by signing up here for our exclusive brand news.
I still have questions! How can I get in touch?
We’d love to hear from you! Email us at talktous@velveskin.com Our small but dedicated team will do our best to respond within 24-48 hours on weekdays.